Lutheran Family Services: About Us - Employment Opportunities

Administrative Assistant/Receptionist - Denver

SUMMARY
Serves as principal receptionist, answering a multi-line telephone system, with responsibility to provide assistance or information to callers and visitors, and to connect them with appropriate staff members, services provided by the Agency, and/or general information regarding its operation. Performs clerical work, including secretarial support and bookkeeping duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
• Receives public, provides callers and visitors with general information; answers telephones and relays messages or transfers calls to appropriate person.
• Ensures phones are answered by live individual 90% of time; works with supervisor on coordinating staff/temporary staff to facilitate this objective.
• Refers callers to local community resources and provides help utilizing all available resources.
• Maintains information necessary for staff answering phones to make appropriate referrals within the community.
• Works with supervisor when additional resources or questions arise from a caller seeking services.
• Serves as a support staff person to Agency Corporate Departments and Central Colorado programs to include, but not limited to, such functions as word processing, data entry, photocopying and phone calls.
• Straightens and organizes when needed the reception area, waiting room, conference room, work room, storage areas, chapel and kitchen.
• Acts as liaison with building management for facility maintenance.
• Receives, sorts and distributes incoming mail.
• Prepares outgoing mail for posting; maintains postage meter and supplies.
• Retrieves and routes incoming facsimiles.
• Prepares income for deposit and forwards to Finance Office and provides recap sheets and supporting information for finance and development.
• Orders Central and Corporate office and kitchen supplies (including letterhead, envelopes and business cards) and prepares bills for payment.
• Takes reservations for functions and/or makes phone calls for events
• Procures food and beverages for meetings as requested.
• Updates the computer-based staff list for the entire agency.
• Prepares ID badges for new employees.
• Receives In-Kind donations from individuals, collects In-Kind forms completed by the donor, delivers forms to Database Specialist and notifies proper program recipients.
• Maintains private and confidential information of all agency related data including but not limited to background checks, private donor information, etc.

QUALIFICATIONS

• High School diploma or general education degree (GED); and four or more years related experience and/or training; or equivalent combination of education and experience.
• It is imperative for this position to be present when scheduled to fulfill agency needs. Therefore, attendance and punctuality are essential job requirements.
• Proficient computer skills including Word, Excel and Email and use other equipment such as the copier, fax machine and calculator. Ability to be trained on new computer application.
• Must be able to communicate effectively and clearly in verbal and written form; excellent phone skills needed.
• Able to manage multiple tasks while answering phone and greeting guests.
• Able to maintain confidentiality in all agency related matters.
• Ability to perform basic math functions.
• Must possess strong interpersonal and communication skills to work effectively in a team environment.
• Must be able to perform routine tasks such as collating materials and filing.
• Possesses a valid Colorado driver’s license, and is able to travel throughout the agency service areas. Must carry automobile liability insurance at the level of 100,000/300,000/100,000.

For consideration, please forward your resume and salary requirement to: recruit@fortehumanresources.com.

Part time Case Manager, Foster Care Metro

SUMMARY
The Part time Foster Care Case Manager is responsible for the monitoring and protection of children, to provide case management for an assigned caseload, coordinate services for children and their families, and provide monitoring and support to foster homes.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

Prepares paperwork necessary for re-certification of foster homes.
Conducts and prepares written reports of annual Structured Analysis Family Evaluation (SAFE) home study updates.
Participates in the development and implementation of the children’s formal treatment plans.
Monitors and conducts ongoing assessment of the social, physical, psychological, medical, and educational needs during placement of children on their caseload.
Writes and distributes monthly reports and quarterly progress reports of children on their caseload to the respective parties involved.
Participates in Lutheran Family Services team meetings.
Conducts file reviews of foster parents and foster children.
Maintains accurate case files of the children and families on their caseload.
Assists Program Specialist with the negotiation of placement contracts with respective counties.
Maintains regular and current contact with the children on their caseload, their foster parents, their biological family member/guardians (if possible and/or appropriate), county workers, guardian ad litem, and therapists.
Supports foster parents in coordinating respite care, visits with biological family member and home visits for children.
Provides emergency on-call and crisis intervention services as needed.
Attends and participates in court hearings, placement review meetings, and school staffing for children on their caseload.
Supports termination, transitional, and/or discharge planning for children on their caseload.
Demonstrates the ability to communicate effectively in oral and written forms.

OTHER DUTIES include the following:

Supports the recruitment, retention, and training of foster parents, as needed.
Identifies the training needs of foster parents and makes referrals to appropriate resources for foster parents on their caseload.
Assists the Program Director with assigned tasks to ensure the quality of services.
Supports agency activities related to foster care (e.g., Foster Care Appreciation Dinner, Holiday Foster Care Celebration, Foster Parent Trainings, etc.).
Provides transportation to clients when needed.
Provides on-call services and crisis intervention.
Performs other duties as assigned.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must reside in Colorado
Shall possess a Bachelor’s degree in the social or behavioral sciences
Must have a minimum of one full-time or equivalent part-time experience in child placement.
If an individual has a Bachelor’s degree in a non-related field, he/she shall have at least two years experience supervised by an individual with a Master’s of Social Work or other Master’s degree in the social or behavioral science.
Fluency in Spanish.
Experience in working with families from other countries.
Shall demonstrate skills and sensitivity working with children and families from a variety of cultural and ethnic backgrounds.
Has an understanding of current Colorado Rules and Regulations pertaining to the placement of children in foster and adoptive homes.
Shall possess certification in the SAFE assessment tool.
Computer skills including Microsoft Word, use of emails and the completion of computer-based forms.

PROFESSIONAL & ETHICAL STANDARDS OF PRACTICE

Participates in setting annual goals, objectives, and ongoing program development and evaluation for the Foster Care Program.
Actively participates in weekly supervision meetings with the Program Director.
Maintains confidentiality at all times
Reports any suspected incidents of abuse and/or neglect immediately to the appropriate Department of Social Services.
Completes staff development/professional training requirements as specified in LFS handbook and as related to this position.
Maintains current professional licenses and/or certification required by this position.
Accurately represents the agency when attending community fundraisers, exhibits, meetings, etc.
Shall demonstrate a commitment to the Mission, Values, and Vision of Lutheran Family Services of Colorado.

EDUCATION and/or EXPERIENCE
A Bachelor’s degree in the social or behavioral sciences and one year experience in child placement. If the Bachelor’s degree is in a non-related field, he/she shall have at least two years experience supervised by an individual with a Master’s of Social Work or other Master’s degree in the social or behavioral sciences.

For consideration, please forward your resume and salary requirement to: recruit@fortehumanresources.com.

Administrative Assistant, Refugee Metro

SUMMARY
Acts as agency’s first contact for intake and referral of clients, donors and visitors, both in person and by phone. Ensures smooth function of the office through maintaining sufficient level of office supplies and performing clerical duties. Ensures that overnight voice mail is directed to the appropriate staff member or receives a prompt response.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

Acts as receptionist, answers telephones, greets guests/visitors, refers telephone calls and clients/visitors to appropriate parties, and schedules conference room. Checks messages from the General Mailbox and returns calls or relays messages to appropriate parties.
Identifies and routes mail to appropriate responsible person(s).
Stocks paper and stationery daily, monitors office supply levels and, selecting most cost efficient supplier, orders necessary supplies for proper functioning of office.
Ensures time sheets are signed by the appropriate supervisors and are forwarded to the central office in a timely manner.
Adds new information to case files and keeps files in cabinet in proper order. Updates information in the National Voluntary Agency and local database. Assists with collecting and reporting information to funding agencies and others as instructed.

OTHER DUTIES include the following:

Orders and maintains subscriptions to selected magazines and newsletters
Maintains front lobby in a clean and tidy manner, manages office services and provides hospitality to guests.

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Computer skills including Word and Email and use other equipment such as the copier, fax machine and calculator. Ability to be trained on new computer application
Must be able to communicate effectively and clearly in verbal and written form; excellent phone skills needed.
Functional fluency in one or more foreign languages preferred.
Ability to communicate with people who have limited English.
Able to manage multiple tasks while answering phone and greeting guests.
Able to maintain confidentiality in all agency related matters.
Able to be patient and demonstrate a positive attitude.
Maintain punctuality for work, all appointments, meetings and report due dates.
Must possess strong interpersonal and communication skills to work effectively in a team environment.
Must be able to perform routine tasks such as collating materials and filing.
Possesses a valid Colorado driver’s license, and is able to travel throughout the agency service areas. Must carry automobile liability insurance at the level of 100,000/300,000/100,000.
Demonstrates commitment to the Mission, Values and Vision of Lutheran Family Services of Colorado.

For consideration, please forward your resume and salary requirement to: recruit@fortehumanresources.com.

Commercial Cleaning CWEP Coordinator and Trainer,
Refugee & Asylee Programs - Denver

SUMMARY
The Commercial Cleaning Community Work Experience Program (CWEP) Coordinator and Trainer will be responsible for managing and teaching commercial cleaning skills to job-seeking refugees on TANF (Temporary Assistance for Needy Families). This new job training program, designed to help newly-arrived refugees develop skills and work experience to facilitate self-sufficiency, will have multiple start dates throughout the year, and each cycle will run for several months. This position is responsible for preparing participants for finding and keeping jobs in the commercial cleaning/janitorial sector. Participants will have diverse backgrounds, including ranging education history and English language skills.
The ultimate objective the CWEP department is to help TANF refugee participants 1) meet the Federal Work Participation Rate each month and 2) gain work experience and job skills that will facilitate employment and self-sufficiency.

ESSENTIAL DUTIES AND RESPONSIBILITIES
• Train TANF refugee participants for jobs in the commercial cleaning sector in 8-week cycles
• Teach general American work skills and culture (punctuality, team work, etc.); evaluate participants’ understanding and provide constructive feedback and coaching of behaviors on an ongoing basis
• Prepare participants to identify and meet OSHA standards in the workplace
• Instruct participants about commercial cleaning supplies and equipment; industry practices
• Evaluate and write reports on participants, based on LFS’s customized commercial cleaning curriculum’s competencies
• Develop and add to curriculum based on industry changes and client needs

OTHER DUTIES
• Maintain regular case notes on participants
• Participate in the Colorado Refugee Network CWEP consortium, as needed
• Attend other meetings/consortia, as needed
• Understand and stay current on TANF program requirements and expectations as well as other relevant programs available to refugees in Colorado in order to maintain comprehensive and holistic understanding of refugee resettlement
• Coordinate services with other key staff to assure comprehensive services for the refugee
• Attend and participate in staff meetings and other meetings as requested
• Abide by high quality of standards of case management and adheres to service delivery expectations of LFS, Sate of Colorado, Office of Refugee Resettlement and Department of State
• Comply with all federal, state and LFS contracts
• Participate in community outreach activities that advances the work and message of the Refugee and Asylee program
• Ensure that program services are provided in accordance with quality assurance standards of the agency, state, accrediting organizations, and HIPAA
• Perform other duties as assigned

SUPERVISORY RESPONSIBILITIES
Not applicable to this position.

QUALIFICATIONS
• A minimum of 4-5 years in commercial cleaning sector; 2-3 years training new staff, including OSHA standards, mixing chemicals, equipment use, etc.
• Self-directed with strong work ethic
• Proven team-builder
• Cross cultural sensitivity; possess the ability and desire to work with people of other cultures and backgrounds
• Teaching/training experience desired
• Ability to set and maintain high expectations for program participants
• Organized and able to work in a multi-tasked environment
• Excellent written and oral communication skills
• Required computer skills: Word, Excel, Internet, Outlook, other applications
• Knowledge of TANF system helpful
• Colorado Bureau of Investigations background check and clean DMV record
• Must have and maintain a valid driver’s license and provide proof of auto liability insurance at the level of 100,000/300,000/100,000
• Demonstrates commitment to the mission, values and vision of Lutheran Family Services of Colorado

EDUCATION and/or EXPERIENCE
Bachelor's degree (B. A.) from four-year college or university; two to four years related experience and/or training; or equivalent combination of education and experience.

For consideration, please forward your resume and salary requirement to: recruit@fortehumanresources.com.

Quality Assurance and Documentation Specialist, Denver

SUMMARY
This position will help ensure that the Refugee and Asylee Programs case file documentation meets standards of LFS, and state and federal government contractors. This position conducts internal reviews of all case file documentation for all programs (except the Immigration Legal Services) to ensure high quality standards of contract compliance and client service delivery. This person will work closely with the Contract and Grant Administrator to ensure staff receives up-to-date program information and guidance on best practices in case file documentation. This position operates statewide where Refugee and Asylee programs are located.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

Understand and stay current on relevant Refugee and Asylee program requirements such as Wilson Fish (CARES), R&P, Matching Grant, TANF, Preferred Communities, Refugee Medical Assistance/Medicaid, and other programs available to refugees in Colorado in order to maintain comprehensive and holistic understanding of refugee resettlement.
Maintain up-to-date knowledge of case file documentation requirements for all programs operated within the Refugee and Asylee Programs.
Maintain high quality case file documentation expectations.
Conduct frequent and scheduled internal case file reviews to evaluate and identify staff compliance with program documentation requirements.
Communicate case file review findings with the Contract and Grant Administrator as well as the Employment and Case Management Supervisors to ensure information is disseminated to staff and corrective actions are taken.
Provides data required for various reports, submits all required reports in a timely and accurate fashion.

OTHER DUTIES include the following:

Serves as an advocate and resource for clients and provides equal treatment to all client groups in accordance with the agency’s commitment to the dignity of all persons.
Abide by high quality of standards of service delivery expectations of LFS, Sate of Colorado, Office of Refugee Resettlement and Department of State.
Provide positive team building leadership through communication, cooperation, information sharing, and problem solving.
Comply with all federal, state and LFS contracts.
Demonstrate an organized and pro-active approach to services to clients, program reporting and communication to all agency staff.
Participate in community outreach activities that advances the work and message of the Refugee and Asylee program.
Complete program reporting to funders in a timely and accurate manner.
Attend and participate in staff meetings and other meetings as requested.
Ensure that program services are provided in accordance with quality assurance standards of the agency, state, accrediting organizations, and HIPAA

QUALIFICATIONS

Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
Cross cultural sensitivity and knowledge with the ability and desire to work with people of other cultures, some of whom will be limited English speakers.
Broad knowledge of practices, principles, and methods employed in the resettlement of refugees, including a working knowledge and understanding of US Immigration laws and regulations.
Written communication skills, ability to write reports and to make presentations
Detail oriented, extensive documentation skills, organized and able to work in a multi-tasked environment.
Skilled at crisis management, problem solving and mediation.
Cross cultural sensitivity and knowledge with the ability and desire to work with people of other cultures.
Skills in problem solving, negotiations, decision making and mediating conflict.
Maintains punctuality for work, appointments and report dates.
Ability to self-start but also works well in a team setting. Can collaborate effectively with others.
Computer skills in Word, Excel, and the use of email and other applications.
Must have and maintain a valid driver’s license and provide proof of auto liability insurance at the level of 100,000/300,000/100,000.
Demonstrates commitment to the mission, values and vision of Lutheran Family Services of Colorado.

For consideration, please forward your resume and salary requirement to: recruit@fortehumanresources.com.